Romtelecom Service Order System

Since August 2004 Sinoptix is developing and maintaining the Service Order system for the main Romanian telecom operator - Romtelecom. This Oracle application has a 2 Terabyte production database and is deployed into the operative departments of the company:

• Call centers
• Shops
• Sales and business support
• Billing Back Office
• Network work centers
• Technical Support
• Quality control
• Marketing

With more than 3000 concurrent users on peak time it is a critical application, with a large code base:

• 1000 tables, 600 client objects, 3000 server objects with more than 100.000 lines of code
• synchronous and asynchronous interfaces with Billing, Customer Activation, Remote Service, Dispatch, Fault Management, Dealers Management, …

Service Order features coverage of eTOM: